First Electronic Bank

Q). What is the Fry’s Credit Account Online Service?

A). The Fry’s Credit Account Online Service provides an easy and secure way to view your credit card account information online. With this service you can view your account summary and transaction information and make payments, all from the convenience of your computer.

Q). What account information can I see on the Fry’s Credit Account Online Service?

A). The Fry’s Credit Account on-line service includes account summary information and your monthly transaction activity for up to three billing cycles.

Q). If I use this service, will I still get a paper statement in the mail?

A). When you registered on the FrysCredit.com website, you elected to receive electronic statements. This service is free of charge. However, you may request to receive your statement via mail by clicking on Account Info, Change Delivery Method, Receive Paper Statements Only. Effective in October 2014 there is a monthly Paper Statement Fee of $1 if you elect to receive printed and mailed paper statements.

Fry’s Electronics is a friend of the environment! By joining our effort to Go Green you can help reduce paper, and create a cleaner, greener environment. Paperless statements can also improve security by reducing the amount of mail that can be stolen or landfill trash that can be scavenged for your personal information.

Q). How much does it cost to make a payment on the FrysCredit.com website?

A). Nothing, the Fry’s Credit Account Online Service is a free service provided to cardholders as a feature of your Fry’s Credit account.

Q).What security measures does the Fry’s Credit Account Online Service use?

A). FrysCredit.com uses advanced encryption techniques to protect the information you provide to us over the Internet. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign-in or enrollment information.

Q). Can anyone other than the cardholder view statements or make bill payments on FrysCredit.com?

A). No, the information requested on the Login/Enrollment page is designed so that all cardholders can securely enter the site and view their account information as well as make payments.

Payments

Q). Where do I mail my payments?
A). As a reminder, you may easily make a payment from the FrysCredit.com website. If you wish to mail a payment, please send a check made payable to ‘Fry’s Credit’ to :
Fry’s Credit
P.O. Box 60525
City of Industry, CA 91716-0525
Note: To ensure correct and timely posting of your payment; please include your Fry’s credit card number or Fry’s account number on your check.

Q). If I make a payment on the FrysCredit.com website when will it post to my account?

A). Payments made before 5:00 pm Mountain Time will post with today's date. Payments made after 5:00 pm Mountain Time will post with tomorrow's date.

Q). If I mail a payment without a payment coupon will you still post it to my account?

A). Yes. However, the fastest and easiest way to make a payment on your Fry’s Credit account is to make a payment on the FrysCredit.com website. Mailing a check with a payment coupon in the envelope provided with paper statements is the safest way to make a mailed payment and ensure that it is posted accurately. If you do not have a payment coupon you can print one from our website, www.FrysCredit.com. If you have to send a payment without a payment coupon we ask that you include your Fry’s credit card number or Fry’s account number so we can ensure your payment is posted to your account accurately.

Q). How are payments applied?

A). The exact order your payment is applied depends on whether or not you have a promotional plan balance, and if you do, if that plan expires in the current or next billing cycle (expiring Promotional Plan).

1. If you do not have a promotional plan expiring in the next two months then your payment will be applied to your account in the following order: Your payment will first pay down any Regular Plans according to the highest interest rate. If your payment pays off your Regular Plan balances, any remaining portion would then be applied to Promotional Plan balance(s) according to each Plan(s) balance as a percentage of the total Promotional Plan(s). For example, if you have a $100 Regular Plan, $100 Promotional Plan A expiring in 6 months, and $150 Promotional Plan B expiring in 8 months and you make a payment of $200, your payment would first go to pay off the Regular Plan balance of $100. The remaining $100 of your payment would be split between the two “non-expiring” Promotional Plans. Promotional Plan A ($100) represents 40% of your total Promotional Plans balance ($100 Plan A plus $150 Plan B = $250 total Promotional Plans balance). Therefore, 40%, or $40, of the remaining $100 payment would go to Promotional Plan A and 60%, or $60, would go to Promotional Plan B. $100 of your $200 payment went to pay off your Regular Plan, $40 went to Promotional Plan A, and $60 went to Promotional Plan B.

2. If you do have a Promotional Plan expiring in the current or next billing cycle then your payment will be applied to your account in the following order: Your entire payment will first pay down any Promotional Plan(s) expiring in the current billing cycle. Once any Promotional Plan(s) expiring in the current cycle are paid off, the remaining portion of your payment would then go to pay Promotional Plan(s) expiring in the next cycle. If your payment pays off all Promotional Plans expiring in the current or next cycle, any remaining portion of the payment will then go toward Regular Plans according to the highest interest rate. If your payment pays off all expiring Promotional Plans and all Regular Plans, any remaining payment would then go toward Promotional Plan(s) that are not expiring in the current or next billing cycle according to each plan(s) balance as a percentage of the total Promotional Plan(s) balance.

Q). Will I be charged a late fee if I make my full minimum payment on FrysCredit.com on my due date?

A). No, as long as you submit your payment before 5:00 pm Mountain Time the date it is due. However, if the payment is submitted after 5:00 pm Mountain Time, then you will be charged a late fee.

Q). Will my payment due date differ from month to month?

A). No, your payment will be due on the same day every month, unless you request the date to be changed. However, if you have a promotional plan your promotional plan expiration date may differ from your statement Due date.

Q). How do I change my due date?

A). You may request to have your due date changed by calling the Customer Service phone number at 1-866-322-8008 Monday – Friday 9:00 am – 9:00 pm Mountain Time.

Promotional Plans

Q). What is a Promotional Plan?

A). Some purchases made at Fry’s Electronics Stores qualify for a promotional plan period (12, 24, or 36 months). This means that the item(s) you purchased are on a deferred interest program. You will not have to pay the deferred interest if you make all of your minimum payments when due each month and pay your full promotional plan(s) ending balance by their expiration (DUE) date(s), which is noted in “Type of Balance” in the Interest Charge Calculation section on your statement.

But if you fail to make your minimum payments, or if you do not pay the full promotional plan ending balance by the expiration (DUE) date, all of the deferred interest that has accumulated since the date you purchased the item(s) that was on the promotional plan will be charged to your account and you will be assessed interest each month from that point forward for any unpaid balance until the account is paid in full.

Q). What is Deferred Interest?

A). Deferred Interest means finance charges, or interest that has accrued on promotional plan balances or transactions, that you are not obligated to pay and that will be waived if you make all of your minimum payments when due each month and if you pay the balances of the promotional plan in full by a specified (DUE date). However, if you do not make your monthly minimum payments each month or pay off your promotional plan purchase(s) by the DUE date(s), then the interest shown in the “Deferred Interest Charge” column which can be found in the Interest Charge Calculation section on your statement, plus any additional interest until the next statement date, will be billed to your account.

Q). How do I avoid paying deferred interest on my promotional plan?

A). To avoid paying deferred interest on your promotional plan purchases, you must 1) Pay each month’s minimum payment by their due date, AND 2) Pay your full promotional plan ending balances by their expiration (DUE) date, which is noted in “Type of Balance” in the Interest Charge Calculation section on your statement. If you default, meaning you did not make your monthly minimum payments when due each month, then the interest shown in the “Deferred Interest Charge” column, plus any additional interest until the next statement date, will be billed to your account.

Q). How do I know the amount that is necessary to pay to avoid any interest charges on deferred interest promotions?

A). You must pay the amount on your statement listed under the “Deferred Interest Balance” column. This column can be found in the Interest Charge Calculation portion of your statement.

Q). How much deferred interest will I be charged if I do not pay off the promotional plan balance before it expires?

A). If you do not pay off your promotional plan purchase by the expiration (DUE) date, then the interest shown in the “Deferred Interest Charge” column, plus any additional interest until the next statement date, will be billed to your account. This is the interest that has accrued, but not yet charged, from the date of the purchase.

Q). How do I know when a deferred interest promotional plan expires?

A). All plans are listed under the “Type of Balance” column which can be found under the Interest Charge Calculation section on your statement. If the type of balance is a promotional plan it will show the length of the promotional plan as well as the expiration (DUE) date (the date by which you must pay the promotional balance in full to avoid paying deferred interest).

For example:

12 M PROMO DUE 10/17/2015 – This is a 12 month promotional plan which expires on 10/17/2015. This means the promotional plan balance must be paid in full by that date (10/17/2015). Note: The promotional plan expiration date may differ from your statement DUE date.

Q). My deferred interest promotional balance is not reducing each month with my payments, why?

A). If your promotional plan is not due to expire in the current or next billing cycle, your payment will first go to reduce your Regular Plan balance. After all Regular Plan balances have been paid in full, your payment will then go to reduce your promotional plan balances. When your promotional plans are about to expire (in the current or next billing cycle), your payment will automatically first go to pay down your promotional plan balance(s) before paying down your Regular Plan balance.

By applying your payments to the highest interest rates first, the amount of overall interest that you pay can be reduced.

Q). My revolving (Regular) balance is not reducing with my payments, why?

A). During the last 2 months of a promotional plan period, payments are first applied to expiring promotional plan(s) before being applied to Regular Plans. Any promotional plan that doesn’t expire in the current or next billing cycle would only be paid down after all expiring promotional plans and Regular Plan are paid in full.

We want you to pay off your promotional plan balance on time! Please be aware that your regular statement due date can fall on a different day of the month than your promotional plan expiration date. The promotional plan expiration date is the date that your promotional balance must be paid in full- in order to avoid paying the full amount of deferred interest from the date of purchase- please remember these dates can be different. Avoid being assessed the full amount of deferred interest from the date of purchase by paying your minimum payments when due and paying off your promotional balance before the promotional plan expiration date!

Q). What does “Deferred Interest Charge” mean?

A). Our Promotional Plans are “deferred interest” plans. These plans are not interest free. Interest accrues on our promotional plans from the date of purchase. However, you won’t have to pay the interest if you make all of your minimum payments due and pay your full promotional plan ending balance by their expiration (DUE) date, which is noted in “Type of Balance” in the Interest Charge Calculation section on your statement.

Q). What does it mean if my promotional plan expiration (listed in the Interest Charge Calculation section of your statement under “Type of Balance”) date is listed as 00/00/00?

A). If the expiration date on your plan is listed as 00/00/0000, you have defaulted on your promotional terms; interest on this plan is no longer deferred and interest from the date of purchase has been charged to your account. This happens as a result of missing minimum payments.

Miscellaneous

Q). What if my credit card gets lost or stolen?
A). If you have a missing credit card, report it immediately to our Customer Service Department at 1-866-322-8008 Monday – Friday from 9 am – 9 pm Mountain Time, or call 1-866-323-3797 on Saturdays or Sundays.

Q). What if there are unauthorized charges on my stolen card?
A). If your card is stolen, you are not liable for unauthorized charges but please act quickly. If you suspect your card has been stolen you should call us right away at 1-866-322-8008.

Q). What if I want to dispute something on my statement?
A). If you think there is an error or problem with your account, including a problem with the quality of property or services that you have purchased with your Fry’s Credit Account, and you have tried in good faith to correct the problem, write us on a separate sheet at First Electronic Bank, P.O. Box 521271, Salt Lake City, UT 84152-1271 as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. In your letter, give us the following information: your name and account number; the dollar amount of the suspected error, a description of the error, and explanation, if you can, why you believe there is an error. If you need more information, describe the item you are unsure of. You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question, the charge in question may remain on your statement, and we may continue to charge you interest on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance, and we can apply any unpaid amount against your credit limit.

Q). Why was I charged a late fee when I made a payment by the due date?

A). To avoid being charged a late fee you must make a payment for the full minimum payment due (or more) by the due date. For example, if you had a minimum payment due of $35.00 by 11/1/14 and you paid $10.00 by 11/1/14, then you would receive a late fee because there was $25.00 still remaining due on 11/1/14.

Q). Do I need to let you know if I move?

A). Yes, you must notify us when you have a change of contact information. Some of the ways to do this are: 1) Submit an address change form at your local post office. 2) The back of your payment coupon has a field which allows you to update your mailing address, phone number and email address. Just complete the information and mail it back with your payment. 3). You may also call us to update the information for you at 1-866-322-8008.

Q). What is the Servicemember’s Civil Relief Act (SCRA)?

A). The SCRA, enacted in 2003 and amended several times since then, revised, expanded and improved the former Soldiers’ and Sailors’ Civil Relief Act of 1940, a law designed to ease financial burdens on servicemembers during periods of active duty military service.

Q). Am I eligible for SCRA benefits?

A). You are eligible for SCRA benefits if you are a cardmember who is on active duty in one of the allowable military branches, or, if you are a member of the National Guard and you are called to active service.

Q). What branches of the military are eligible for SCRA benefits?

A). SCRA benefits are available to active duty members of the branches listed below:

  • Army (including Army reserves)
  • Navy (including Navy reserves)
  • Marine Corps (including Marine Corps reserves)
  • Air Force (including Air Force reserves)
  • Coast Guard (including Coast Guard reserves)
  • National Guard
  • Commissioned Officers of the U.S. Public Health Service
  • Commissioned Officers of the National Oceanic and Atmospheric Administration

Q). Is my spouse eligible for SCRA benefits?

A). Under the SCRA, spouses of active duty servicemembers are eligible for benefits if they are jointly liable with the servicemember for the account obligations.

Q). How do I request SCRA protection on my Fry’s Credit account?

A). To request benefits under the SCRA, you need to send us a copy of the military orders calling the servicemember to active duty military service (or any orders further extending active duty military service). The documentation should include the military service start date and end date (if available). Examples include:

  • Original Enlistment Papers / Enlistment Contract
  • Deployment Orders
  • Leave and Earnings Statement
  • PCS Orders
  • Oath of Office for Officers
  • Roster for National Guard members

Please also provide the following information:

  • Full name, including middle initial
  • Last four numbers of the Fry’s Credit Card account number(s) to be covered
  • Last four numbers of Social Security Number
  • Home address
  • Contact phone number

Mail or fax documentation to:

SCRA

PO Box 521271

Salt Lake City, Utah 84152-1271

Fax: 801-572-0399

Q). When should I request coverage?

A). You may submit your request for SCRA coverage anytime, up to 180 days after the date of the servicemember’s termination or release from active duty military service.

Q). How long does coverage apply?

A). Coverage will apply for the duration of the active duty period, and will be applied retroactively to the active duty start date.

Q). What is the Military Lending Act (MLA)?

A). The MLA was adopted to place limits on terms of consumer credit to servicemembers and their dependents.

Q). Who is covered by MLA benefits?

A). Covered borrower = Military personnel and their spouses and dependents are covered under the Military Lending Act.

Q). How do I request MLA benefits on my Fry’s Credit account?

A). You do not need to request MLA benefits. At time of application, Fry’s Credit will use information available to determine your possible status as a Covered Borrower.

Q). Is my spouse eligible for MLA benefits?

A). Yes, a covered borrower includes the servicmember and dependents.

Q). What is the Military Annual Percentage Rate (MAPR) and why does it matter?

A). MAPR - The MAPR is the cost of your credit expressed as an annual percentage rate (APR). The APR is provided in the Current Rate Schedule and on each monthly billing statement. The MAPR may not be just the interest rate on the loan, it may also include additional charges and fees. The MAPR may change but will not exceed 36%.

Q). What is my payment obligation under the Military Lending Act?

A). There is a minimum payment due each month on your account. The minimum payment due is listed on your billing statement and is due on or before the due date shown on your billing statement. The total minimum payment due will be equal to:

  • The greater of $35.00 or 1% of the balance plus billed interest, any fees and any past due amount rounded to the next whole dollar
  • $2.00 if there is no Regular Plan balance or if the Regular Plan balance is less than $35.00
  • If the balance shown on your statement is less than $35.00, your minimum payment due will be the entire balance

Your receipt of a credit does not relieve you of your obligation to pay the Minimum Payment Due.